1. Data Controller
Controller: Ines Silva
Activity: Massage and wellness services
Address: Avenida Engenheiro Adelino Amaro da Costa, Leiria, Portugal
Contact: +351 913 243 712 (WhatsApp)
Website: https://inessilvamassage.com/
For any questions regarding the processing of your personal data, you can contact us through the means indicated above.
2. What Data We Collect
Depending on how you interact with the website, we may collect the following personal data:
- Contact and booking details: name, phone number, and any information you voluntarily share when booking via WhatsApp or through the website’s booking form/calendar.
- Browsing data: IP address, browser type, device, pages visited, time spent on the site, and referral source, automatically collected through cookies and similar technologies.
- Data provided in comments or testimonials: if you submit a comment, review, or testimonial on the site.
- Social media interactions: if you follow or interact with our profiles (Instagram, TikTok, YouTube, X/Twitter, Patreon), the privacy policies of those platforms also apply.
We do not collect special categories of personal data (such as health data) through the website, except for information you voluntarily choose to share when making a booking.
3. Purposes of Processing
We use the collected data to:
- Manage and confirm bookings for massage services;
- Respond to inquiries and communicate via WhatsApp or phone;
- Improve the functioning, security, and user experience of the website;
- Compile usage statistics and monitor website performance (statistical cookies);
- Personalize content and, where applicable, display relevant advertising (marketing cookies, only with your consent);
- Comply with legal obligations applicable to our activity.
4. Legal Basis
The processing of your personal data is based, as applicable, on:
- Consent of the data subject (e.g., acceptance of non-essential cookies, sending a WhatsApp message);
- Performance of a contract or pre-contractual steps (e.g., managing a booking requested by the user);
- Legitimate interest of the controller (e.g., website security, fraud prevention, aggregated statistics);
- Compliance with legal obligations to which Ines Silva Massage is subject.
5. Cookies
Our website uses cookies to ensure proper functioning, improve the browsing experience, and collect usage statistics.
We classify the cookies used into the following categories:
- Necessary — essential for the website to function; cannot be disabled.
- Statistics — help us understand how the site is used, so we can improve its structure and functionality.
- Experience — improve performance and personalization during your visit.
- Marketing — used to display more relevant content and offers based on your interests.
When visiting the site, a cookie notice is displayed where you can accept all cookies, reject non-essential ones, or customize your preferences via “Settings.” You can change your cookie preferences at any time through the settings available on the site. Preferences are stored for a maximum period of one year.
6. Sharing Data with Third Parties
We do not sell or rent your personal data to third parties. Data may be shared with:
- Technology service providers that support the website’s operation (e.g., web hosting, traffic analytics tools, and booking management tools), always acting on behalf of and under the instructions of Ines Silva Massage;
- WhatsApp/Meta, when you choose to contact us through that platform, in which case WhatsApp’s own privacy policy also applies;
- Competent authorities, when required by law or court order.
Some of these providers may be located outside the European Economic Area. In such cases, we ensure compliance with the international data transfer mechanisms provided for under the GDPR (such as Standard Contractual Clauses).
7. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, namely:
- Booking data: for the duration necessary to provide the service and, subsequently, for the period required by applicable tax and legal obligations;
- Browsing data collected through cookies: according to the validity period of each cookie, generally not exceeding 13 months.
Once the applicable period expires, data is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure, in line with information security best practices.
9. Your Rights
Under the GDPR, you have the right to:
- Access your personal data and obtain information about its processing;
- Rectify inaccurate or incomplete data;
- Request erasure of your data (“right to be forgotten”), where applicable;
- Restrict processing under certain circumstances;
- Object to processing, particularly for direct marketing purposes;
- Request portability of your data;
- Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
- Lodge a complaint with the Portuguese Data Protection Authority (CNPD), via www.cnpd.pt, if you believe your rights are not being respected.
To exercise any of these rights, please contact us using the details in Section 1.
10. Minors
This website and the services advertised on it are intended exclusively for individuals over 18 years of age. We do not knowingly collect personal data from minors.
11. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We recommend reviewing this page regularly. The date of the last update is always shown at the top of this document.
12. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
Ines Silva Massage
Avenida Engenheiro Adelino Amaro da Costa, Leiria, Portugal
+351 913 243 712
Last updated: July 2, 2026